What about my tickets? 

We‘re already working hard to make Melt 2021 the best Melt ever – stay tuned! That‘s why all tickets purchased for Melt 2020 can be transferred to Melt 2021.

We would be truly honored if you would transfer to year 2021 to go crazy with us. Transferring your ticket not only secures you a massive high-five from us but also helps us immensely and gives us and our artists the best planning security we could wish for in this situation.

Alternatively, we offer a voucher to everybody, who purchased tickets to Melt Festival 2020 who can‘t make it to Melt Festival 2021. This possibility has been adopted as an immediate aid by the German Government to support all promoters whose events cannot take place this year (2020) due to Covid-19 – you can find out exactly what this means in “What is a voucher and how does it work?”.

How can I transfer my ticket? 

Fancy turning Ferropolis into a sea of lights in year 2021? We, too! Therefore you can easily transfer your ticket directly via TixforGigs from now on and until the official presale start (date to follow).

To do so, all ticket buyers will receive a mail from TixforGigs soon. If you have received your tickets from friends via the forward function, please create a TixforGigs account here and use the e-mail address which the ticket was forwarded to; simply head over to www.tixforgigs.com and click on the menu icon in the upper right corner and then on “register”.

The next steps are then identical: Simply log in to TixforGigs and select the option in your account to transfer the ticket to the year 2021. We will contact you in the next two weeks about the possibility of receiving a voucher as soon as the technical implementation is possible. Please head over to our FAQs for more information.

Important: Once you have decided on an option, this cannot be undone.

Why do I no longer see my tickets at my festival account?

If you have already transferred your tickets to yeasr 2021, they will appear in your personal festival account from now on. At the same time, tickets and add-ons that have not yet been transferred are only visible in your TixforGigs account and no longer in your festival account, so that you can select the ticket transfer or the voucher there.

What is a voucher and how does it work? 

As alternative to carrying over your ticket to the year 2021, we can provide you with a voucher for the face value of your ticket as a replacement for tickets to events that cannot take place due to Covid-19. This voucher can be used for all subsequent events of Goodlive Festival AG (Full Force Festival, splash! Festival and Melt Festival).

This voucher can be used for all subsequent events of the Goodlive Festival AG (Full Force Festival, splash! Festival and Melt Festival) and can be claimed via your TixforGigs account as from now.

This regulation is an essential factor for us and the whole cultural industry including organizers, artists, employees and organizations for the planning of the coming months and keeps all participants able to work. This enables us to go ahead with the planning for the year 2021 and to maintain contracts with participating agencies, service providers and artists – and last but not least to ensure your refund despite the crisis as well.

We are aware that this voucher scheme will have advantages and disadvantages for you, but we hope for your understanding. In this way, you will not only help us enormously but also all participating artists and agencies, employees and service providers – and thus the entire cultural industry.

Head over here where we provide a translation of the announcement made by the German Government.

Can I get the value of the voucher paid out?

If you have applied for a voucher, you can also request an immediate refund of the voucher value if the acceptance of a voucher is unreasonable due to your personal circumstances. Please contact us for this hardship regulation via tickets@meltfestival.de. If the voucher is not used by 31 December 2021, a refund will be available from 1 January 2022

Can I just sell my ticket?

If you carry your ticket over to the year 2021, you will, of course, have the opportunity to sell and pass on your ticket. For this purpose, we will soon provide you with our official resale platform, where you can safely sell or buy your tickets.

What about add-ons I already bought? 

Add-ons such as Car- and Caravan-Camping or Melt Suites and Chalets can also be carried over to the year 2021 or a voucher can be applied for. Please contact us via tickets@meltfestival.de for questions and the possibility of a refund.

What about my balance and vouchers?

Already topped-up Cashless balance, as well as already purchased vouchers, will be automatically refunded to you.

What about tickets bought via the official resale 

Please get in touch with our team via tickets@meltfestival.de if you have purchased a ticket via the official resale – make sure to use the subject “Resale”. If you got your ticket via the official resale of TixforGigs, you will receive a mail from TixforGigs regarding all information soon.

I have already incurred travel/accommodation costs – what can I do?   

Unfortunatelywe cannot take care of services booked with third parties, such as travel and accommodation costs. This also applies to official partners such as Mein-Zelt-Steht-Schon or Utopia-Camping. However, we recommend that you contact the respective provider directly to find out about reimbursement possibilities.

You can reach our official partners as follows: