it was with a heavy heart we had to inform you that Melt 2020 can’t go ahead as planned due to Covid-19 and following the decision to ban major events until the end of August. As we‘ve never been in such a situation before, there are several questions to which we currently do not know the answers. But in the following, we would like to answer your most frequently asked questions about Melt 2020.
We’re working closely with our ticketing partner TixforGigs to provide full information which will get updated here regularly. For now, we would like to send a huge shoutout to everyone for being so understanding, for your kind words and your support and we literally can‘t wait to see you all at Melt 2021 for our 3 day celebration of summer!
The decision of the federal government means that Melt 2020 festival can‘t go ahead as planned this summer. We have been closely monitoring this unprecedented situation, kept our fingers crossed and hoped for good news to the end but it has become clear that it‘s just not possible for us to go ahead. For now, we all have to rethink and replan our summer to light it up with positive experiences.
In spite of the setback, we will be back stronger and we‘re already working closely with artists, employees, service providers and organisations to provide the best Melt experience ever in 2021. We hope to see you all then.
The current situation and its effects simply do not offer a secure basis for postponing Melt Festival into late summer, even beyond the end of August.
Besides the health risk, there are other important factors as well: A festival requires many helping hands, including paramedics, firefighters, police and many other forces that are currently needed in order to combat the crisis. On top, many of our international artists would probably have to cancel their shows due to quarantine regulations and restricted freedom of travel.
There are big consequences in not carrying through our concerts, tours and festivals as planned. Not just for us but also for the hundreds of artists and their agencies, our employees, service providers and organisations. With postponing Melt into next summer, we hope for early planning security. If you keep your tickets for this year’s Melt in order to use them for Melt 2021, you will support us enormously and make an essential contribution to all our festival projects next year!
We‘re already working closely to make Melt 2021 the best Melt ever – stay tuned! That‘s why all tickets purchased for Melt 2020 can be transferred to Melt 2021.
Alternatively, we offer a voucher to everybody, who purchased tickets to Melt Festival 2020 who can‘t make it to Melt Festival 20201. This possibility has been adopted as an immediate aid by the German Government to support all promoters whose events cannot take place this year due to Covid-19 – you can find out exactly what this means in the following point.
Both options will be available soon for everybody purchasing a ticket via our ticketing partner TixforGigs who is working feverishly on the technical implementation. The possibility to transfer your ticket over to the next year will probably be available at the beginning of June, getting a voucher in the weeks following.
Please note: Ticket holders who have not purchased their tickets themselves and received them via the Ticket Management from friends will, in turn, be contacted directly by us as soon as the above options are available.
In the further course, we have to ask you to create an account at TixforGigs with the e-mail address used for the ticket – we would like to apologize for this additional effort. Once you have decided on an option, it cannot be reversed.
As an alternative to carrying over your ticket to the following year, we can provide you with a voucher for the face value of your ticket as a replacement for tickets to events that cannot take place due to Covid-19. This voucher can be used for all subsequent events of Goodlive Festival AG (Full Force Festival, splash! Festival and Melt Festival). We will contact you shortly to redeem the voucher.
This regulation is an essential factor for us and the whole cultural industry including organizers, artists, employees and organizations for the planning of the coming months and keeps all participants able to work. This enables us to go ahead with the planning for the coming year and to maintain contracts with participating agencies, service providers and artists – and last but not least to ensure your refund despite the crisis as well.
We are aware that this voucher scheme will have advantages and disadvantages for you, but we hope for your understanding. In this way, you will not only help us enormously but also all participating artists and agencies, employees and service providers – and thus the entire cultural industry.
If you have applied for a voucher, you can also request a refund of the voucher value if the acceptance of a voucher is unreasonable due to your personal circumstances or if the voucher is not redeemed by 31 December 2021. More information about the conditions and how to make a claim will be available here as soon as we receive more information from the German Government.
If you carry your ticket over to the coming year, you will, of course, have the opportunity to sell and pass on your ticket. For this purpose, we will soon provide you with our official resale platform, where you can safely sell or buy your tickets.
Add-ons such as Car- or Caravan-Camping can also be carried over to the coming year or a voucher can be applied for. An exception are our Melt Suites and Chalets. Please contact us via firstname.lastname@example.org to find an individual refund solution.
Already topped-up Cashless balance, as well as already purchased vouchers, will be automatically refunded to you.
Please get in touch with our team via email@example.com if you have purchased a ticket via the official resale – make sure to use the subject “Resale”. If you got your ticket via the official resale of TixforGigs, you will receive a mail from TixforGigs regarding all information soon.
Unfortunately, we cannot take care of services booked with third parties, such as travel and accommodation costs. This also applies to official partners such as Mein-Zelt-Steht-Schon or Utopia-Camping. However, we recommend that you contact the respective provider directly to find out about reimbursement possibilities.
You can reach our official partners as follows:
We‘re working hard to announce the first batch of artists playing Melt 2021 earlier than ever before and are already discussing options with several artists. Due to various factors, such as tour dates, release schedules as well as upcoming artists we love to have at our festival, the lineup will inevitably change compared to the lineup of 2020.
We will provide you all information, such as the festival date, lineup news, ticket sales and other surprises as soon as possible. At this point we can reveal so much that Melt 2021 will undoubtedly be a very special one! In order not to miss any news, just sign up for the newsletter here and be the first to know about any major updates!